General Data Protection Regulation (GDPR) Compliance
Last Updated: August 5, 2025
Ravmusked ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your personal information.
1. Data Controller Information
Company Name: Ravmusked
Address: Yuriya Haharina Ave, 14-А, Kyiv, Ukraine, 02000
Email: support@ravmusked.com
Phone: +380505776837
2. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- Legal obligation: Processing is necessary for us to comply with the law
- Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests
3. Types of Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Identity Data
- First name and last name
- Username or similar identifier
- Date of birth
3.2 Contact Data
- Email address
- Telephone number
- Billing address
- Delivery address
3.3 Financial Data
- Payment card details
- Bank account information
- Transaction history
3.4 Technical Data
- IP address
- Browser type and version
- Time zone setting and location
- Browser plug-in types and versions
- Operating system and platform
- Device information
3.5 Usage Data
- Information about how you use our website and services
- Course enrollment and progress data
- Workshop participation records
- Assignment submissions and results
3.6 Profile Data
- Your interests and preferences
- Feedback and survey responses
- Learning goals and achievements
3.7 Marketing and Communications Data
- Your preferences in receiving marketing from us
- Your communication preferences
4. How We Collect Your Personal Data
We collect personal data through the following methods:
- Direct interactions: You provide data by filling in forms, creating an account, enrolling in courses, or corresponding with us by phone, email, or otherwise
- Automated technologies: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies
- Third parties: We may receive personal data from analytics providers, advertising networks, and payment service providers
5. How We Use Your Personal Data
We use your personal data for the following purposes:
- To register you as a new user and manage your account
- To provide and deliver our educational services and workshops
- To process and manage payments, fees, and charges
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy
- To enable you to participate in interactive features, assignments, and collaborative tools
- To administer and protect our business and website, including troubleshooting and data analysis
- To deliver relevant website content and advertisements to you
- To measure and understand the effectiveness of our services
- To make suggestions and recommendations about courses or services that may interest you
- To comply with legal obligations and enforce our terms of service
6. Data Sharing and Disclosure
We may share your personal data with the following parties:
6.1 Service Providers
We engage third-party companies and individuals to facilitate our services, including:
- Payment processing providers
- Cloud hosting and storage services
- Email delivery and communication platforms
- Analytics and marketing service providers
- Customer support tools
6.2 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
6.3 Legal Requirements
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
6.4 Consent-Based Sharing
We may share your data with other parties when you have given explicit consent.
Important: We do not sell your personal data to third parties.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions recognizing equivalent data protection standards
- Privacy Shield certification or similar frameworks where applicable
- Your explicit consent to the transfer
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure development practices
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Account data: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations
- Transaction records: Retained for accounting and tax purposes as required by law
- Course progress data: Retained to provide continuity of service and as part of your learning record
- Marketing data: Retained until you withdraw consent or we no longer have a legitimate interest
- Technical data: Generally retained for shorter periods for operational purposes
When we no longer need your personal data, we will securely delete or anonymize it.
10. Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
10.1 Right to Access
You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded or excessive.
10.2 Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
10.3 Right to Erasure
You have the right to request that we erase your personal data under certain conditions, including when:
- The data is no longer necessary for the purposes it was collected
- You withdraw consent and there is no other legal ground for processing
- You object to processing and there are no overriding legitimate grounds
- The data has been unlawfully processed
- Erasure is required to comply with a legal obligation
10.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data under certain conditions.
10.5 Right to Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
10.6 Right to Object
You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.
10.7 Right to Withdraw Consent
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.
10.8 Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data properly.
11. Exercising Your Rights
To exercise any of your rights, please contact us using the contact information provided at the beginning of this policy. We will respond to your request within one month, though this period may be extended by two further months where necessary.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.
12. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our website.
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.
13. Automated Decision-Making and Profiling
We may use automated decision-making and profiling to:
- Recommend courses and workshops based on your interests and learning history
- Personalize your learning experience
- Assess your progress and suggest appropriate next steps
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. You may request human intervention, express your point of view, and contest such decisions.
14. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.
15. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
16. Changes to This Policy
We may update this GDPR policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top of this policy.
We will notify you by email or through a prominent notice on our website prior to the change becoming effective if the changes significantly affect your rights.
You are advised to review this policy periodically for any changes.
17. Contact Information
If you have any questions about this GDPR policy, our data practices, or wish to exercise your rights, please contact us:
Email: support@ravmusked.com
Phone: +380505776837
Telegram: https://t.me/+380505776837
Address: Yuriya Haharina Ave, 14-А, Kyiv, Ukraine, 02000
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to lodge a complaint with the relevant data protection authority.